Support
How can we help?
Get in touch with the Aqua Leads team, browse common questions, or report a problem with the app.
Contact us
Email: leadsagua@gmail.com
Phone: 818-282-4892
Hours: Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)
We typically respond within 1 business day.
Frequently asked questions
How do I get a login? I don't see a sign-up option.
Aqua Leads is invitation-only. Accounts are created by an Aqua Leads administrator, who issues your username and password directly. If you're part of the network and haven't received credentials, contact your administrator or email leadsagua@gmail.com.
I forgot my password. How do I reset it?
Password resets are handled by the admin team. Email leadsagua@gmail.com from the phone or email associated with your account, or call 818-282-4892, and we'll issue you new credentials.
How do I submit a lead?
Log in to the app, tap Submit Lead, and fill in the property address, trade type, and any relevant details. Your lead goes to the admin team for review, and you'll receive a notification when its status changes.
What do the lead statuses mean?
Submitted — your lead was received. Qualified — the lead passed initial review. Approved — the lead was accepted for marketing purposes. Completed — the internal process for this lead has finished. Statuses reflect internal marketing milestones only — they do not represent payment, entitlement, or compensation.
How do connection requests work?
The admin team may display informational connection requests to one or more users at once. You can express interest directly in the app. Connection requests are informational only — no pricing, negotiations, contracts, or work commitments occur through the app, and any follow-up happens outside it.
How do appreciation rewards work?
From time to time, Aqua Leads administrators may share discretionary, non-cash appreciation items (such as gift cards, meals, or merchandise). These are optional thank-yous — not wages, referral fees, commissions, or earned compensation — and are never guaranteed. Questions? Email us.
How do I report a bug or a problem with the app?
Email leadsagua@gmail.com with the subject "Bug Report". Include: what you were doing, what happened, your device model, and a screenshot if possible. You can also submit a support request from inside the app.
How do I delete my account and data?
You can request deletion of your account and personal data at any time. See our Account Deletion page for the full process and what gets removed.
Something else?
If your question isn't covered here, email leadsagua@gmail.com — a real person reads every message.